Terms and Conditions

Shipping can be EXW, FOB, CIF or to the Door with any method chosen Good new games will find the most cost-effective option.

Shipping will be charged independtly from the cost of the game and will take between 30 and 100 days, depending on the shipping method and destination country.

Payment can be made via credit card or bank transfer. For orders over 3000USD a bank transfer will be required.

For items bought from stock payment will be 100% in advance. For items and quantities that need production the payment will be 50% before production, and 50% before shipping.

We strive to keep our customers happy with our products and service.  All return requests must be submitted within 14 days of delivery.  All returned products must be unused and in original manufacturer packaging.  If the merchandise must be shipped back to our warehouse, you will be responsible for the cost of shipping. Please note that Good New Games reserves the right to charge a 20% restocking fee for any returned merchandise.

Modifying an existing order may cause processing delays. Cancellations will only be honored if your order has not already been processed. Please contact us ASAP if you need to cancel or modify your order.

Any physical damages or discrepancies must be reported to Good New Games within 5 business days of delivery. Upon receiving your information, Good New Games will issue a refund for any missing items or products that arrived damaged or defective. However, the resopnsibilities also apply to certain the payemnt terms. 

To request a return or refund, please read our Terms of use to see what information are required, and contact us  to report your issue.